Legal Information
Privacy Policy
1. Introduction
Keadilan Firm, a civil and commercial legal practice registered in Johor Bahru, Malaysia, is committed to handling personal data with care and in accordance with the Personal Data Protection Act 2010 (PDPA). This policy describes what data we collect, why we collect it, how long we retain it, and the choices available to you.
By using our website at keadilan-firm.pro or submitting a contact enquiry, you acknowledge that you have read this policy. If you have questions before engaging with us, you are welcome to contact us directly before providing any information.
2. Data We Collect
We collect only what is necessary for the purpose described. The table below summarises the categories of personal data we may process:
Legal basis: Processing is carried out on the basis of your consent (contact form submission, cookie acceptance) and our legitimate interest in responding to legal enquiries and maintaining the security of this website.
Retention: Contact form data is retained for up to 24 months from the date of initial submission. Analytics data is retained for no more than 14 months. You may request deletion at any time; see Section 6.
3. How We Use Your Data
- Responding to enquiries. Your name, email, and message content are used solely to prepare and send a response to your enquiry.
- Service delivery. Where an engagement proceeds, contact data is retained within our client file for the duration of the matter and any applicable limitation period under Malaysian law.
- Website improvement. Aggregate, anonymised analytics data (page views, traffic sources) helps us understand how the site is used and where content can be improved.
- Legal compliance. We may retain or disclose data where required by a court order, regulatory body, or applicable Malaysian legislation.
- No marketing use. We do not use personal data submitted via the contact form for any marketing communications, nor do we sell or share personal data with third parties for advertising purposes.
4. Data Protection Measures
Keadilan Firm applies reasonable technical and organisational measures to safeguard personal data against unauthorised access, loss, or disclosure. Specific measures include:
- HTTPS encryption for all data transmitted via this website.
- Access to personal data restricted to personnel who require it for their role.
- Regular reviews of data handling practices and system security.
- In the event of a data breach that affects your personal data, we will notify you as soon as reasonably practicable and take steps to mitigate any harm.
No method of transmission over the internet is completely secure. While we apply appropriate safeguards, we cannot represent that data transmitted to this site is entirely free from interception risk.
6. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to personal data we hold about you:
Right to access
Request a copy of the personal data we hold about you.
Right to correction
Ask us to correct inaccurate or incomplete personal data.
Right to withdraw consent
Withdraw your consent for data processing at any time. This does not affect processing that took place before withdrawal.
Right to erasure
Request deletion of your personal data, subject to any overriding legal obligation to retain it.
Right to object
Object to the processing of your personal data for direct marketing or based on our legitimate interests.
Complaint to authority
Lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your rights have been breached.
To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.
7. Third-Party Links
This website may contain links to external websites, including Google Maps and professional body directories. Keadilan Firm has no control over the content or privacy practices of those sites and accepts no responsibility for their policies. We recommend that you review the privacy policy of any external site you visit.
8. Minors
Our website and services are directed at adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has submitted personal data through this site, please contact us at [email protected] and we will promptly delete it.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable law. The revised version will be published on this page with an updated date at the top. Where changes are material, we will take reasonable steps to notify users. Continued use of this website after any update constitutes acceptance of the revised policy.
10. Contact Us
For any questions about this policy, to exercise your data rights, or to report a concern, please reach us by one of the following methods:
Data Controller